Contact Us
Before contacting us, we highly recommend checking out our FAQ, searchable knowledgebase or Video Learning Center for an answer to your question. In the majority of cases, someone else has already asked the same question and it has already been addressed.
Software Sales
Live phone support is only available to clients with paid support plans. If you have a question about our software, please choose from one of the free help options below.
If you have questions related to software pricing, please
click here.
If you are having difficulty downloading or installing SOAPe Platinum Plus,
click here.
If you have already downloaded a trial and need to activate your software,
click here.
For all other questions, please submit a ticket using our
Online Support
Center which is available 24/7 365 days a year.
Software Support
If you are a current client with a paid support plan and require support, you must submit a ticket through our Online Support Center. This support system works best as it allows us to assign and manage your issue easily. If need be, a representative will follow-up with you by phone and work with you until your issue has been resolved.
If you DO NOT have a paid support plan with us, we offer
several free
support options that include our searchable knowledgebase, FAQ page, and
Video Learning Center. Live phone support is only available to
clients with a paid support plan.
Online Support
Center available 24/7 365 days per year